Frequently Asked Questions
Are the items listed on your site authentic?
Yes! We take authenticity very seriously. Every sneaker we sell is carefully inspected by our team of experts to ensure it’s 100% authentic. We only list sneakers that pass our rigorous authentication process.
What condition are the sneakers in?
All sneakers are inspected for condition before being listed. We offer sneakers that are brand new, as well as gently worn pairs. Each listing will specify the condition, including any minor signs of wear. You can trust that each pair is carefully examined before being made available for purchase.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We offer both domestic and international shipping, and shipping fees will vary depending on your destination.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Domestic orders typically arrive within [3]–[10] business days. International orders may take longer depending on customs processing. You will receive a tracking number once your order ships.
Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email so you can track your package. You can use this number on our website or with the carrier’s tracking system.
Can I cancel or modify my order after purchasing?
Once an order is placed, we begin processing it immediately to ensure quick shipment. Unfortunately, this means we can’t accept cancellations or modifications once the purchase is complete. Please double-check your order before confirming.
What happens if my sneakers are damaged or lost during shipping?
We take extra care in packaging our sneakers to avoid any damage during shipping. In the rare case that your sneakers arrive damaged or are lost, please contact our customer service team immediately with your order details and photos of the damage. We’ll work with you to resolve the issue as quickly as possible.
What country is your store from?
We are an online store situated in Sydney Australia. All our items are shipped from our Sydney warehouse.
Physical store coming soon!
How do I know if the sneakers will fit me?
Each product page includes detailed sizing information. We recommend checking the size chart and any specific sizing notes for each sneaker. If you're unsure, feel free to contact us for more guidance or look for customer reviews to see if others mention fit tips.
I have a question about a specific sneaker. How can I get more information?
If you have any questions about a specific sneaker, feel free to reach out to our customer service team via email or through our contact form on the website. We’re happy to help!