Refund & Exchange Policy
At Most Wanted, we’re committed to providing high-quality streetwear and exceptional service. While we do not offer refunds, we are happy to accommodate exchanges under the following terms:
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Exchange Policy
Eligibility:
- Exchanges are accepted within 14 business days of purchase for items that are:
- In original condition: unworn, unwashed, unaltered, and with all tags and packaging intact.
- Free of any signs of wear or damage. - Process:
- Contact us at (mostwantedaustralia@gmail.com) to initiate the exchange.
- Exchanges can be made for a different size, color, or item of equal or greater value (additional costs may apply).
- If the desired replacement item is unavailable, store credit will be issued instead.
- Buyers Expense:
All shipping costs for exchanges, including return shipping and shipping for the new item, are the buyer's responsibility unless the item was incorrect or defective upon arrival.
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Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 7 days of receipt. We will cover shipping costs and provide a replacement at no additional charge.
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Non-Exchangeable Items
- Sale or clearance items
- Accessories such as hats, socks, or undergarments (for hygiene reasons)
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How to Initiate an Exchange
1. Contact Us:
- Email: mostwantedaustralia@gmail.com
- Include your order number and details of the exchange request.
2. Ship the Item:
- Carefully package the item to avoid damage during transit.
- Ship to: [return address].
- Provide a tracking number for faster processing.
3. Processing:
- Once we receive and inspect the returned item, we’ll process your exchange within 7 business days or credit you
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Contact Us
If you have any questions about our policy or need assistance, feel free to reach out to us:
- Email: mostwantedaustralia@gmail.com
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Thank you for shopping with Most Wanted Australia! We appreciate your support and look forward to keeping you looking your best.